My Eicher App Hits Milestone: Connecting 2,75,000 Eicher Trucks and Buses

New Delhi, 5th August 2024: Eicher Trucks & Buses, a leading business unit of VE commercial vehicle (VECV), has achieved a significant milestone in its mission to deliver a connected ecosystem for commercial vehicle operations. The revolutionary My Eicher app now connects over 2,75,000 trucks and buses to Eicher’s  Uptime Center, serving 1,15,000 customers across India.

The My Eicher App comes with three key functions including enhanced fleet management support, superior uptime assistance, and smart fleet solutions. The award winning app acts as a centralized platform for services addressing customer needs through their vehicle ownership journey. The key services include in-depth fleet health assessment, efficient fuel management, comprehensive fleet insights, superior aftermarket services and systematic trip management services. 

Key Benefits of the App

Fleet Tracking: The app offers comprehensive tracking features to enhance your vehicle management through three key features including:

• Live tracking
• Tracing the past trips and geo fencing.

Users can monitor their vehicle’s live location and track critical parameters such as the odometer

• Fuel levels
• DEF
• Fuel efficiency (FE).

The app allows for the sharing of current and live locations of vehicles and provides a live vehicle cluster for real-time dashboard views. My Eicher users can create custom Point-of-Interests (POI) and routes relevant to their business operations. After creating POIs and routes, customers receive automated reports and insights about their trips with fuel efficiency, vehicle utilization and stoppage report.

Aftermarket service

Users can effortlessly book service, report breakdowns (automatically fetching the location for connected vehicles) and stay informed about the real-time status of their vehicle repairs.

Uptime Management

To ensure excellent fleet health, Eicher’s industry-first Uptime Centre tracks all the connected vehicles 24x7 to monitor driving conditions and vehicle health. Through its Artificial Intelligence (AI) and Machine Learning (ML) powered predictive diagnostics service, Eicher experts can detect potential damage to the vehicle in its running conditions and alert customers through call and predictive uptime alerts via My Eicher App. Customers also receive information about the nature of the fault, recommended action (through videos & documents) and status of the support issue. They can view the live vehicle cluster in real time to track their vehicles' health and performance.

Fuel Management

Fuel cost is the largest expense for any fleet operations. Hence, monitoring and optimizing fuel expenses is critical for every transport business. The Fuel Management feature of My Eicher allows customers to keep track of all fuel refill and drain (pilferage) events (if any) and any other adblue fill events for their fleet. Customers can get the time, location and quantity of all fuel added or drained for better transparency and reduced manual dependency.

Fleet Insights

Fleet Insights allows users to monitor more than 50 parameters across Vehicle Utilization, Fuel, Safety & Driving Behaviour. It offers actionable insights through which customers can analyze and benchmark the performance of their vehicles as well as the drivers. The insights further help in generating custom reports, comparing vehicle performance, scheduling email deliveries, and setting alerts for fuel, uptime and driving behaviour.

Connected EV services

To monitor the charging patterns and track EV vehicle performance, My Eicher has a Charging Management module which contains Charging Summary, Charge & Discharge graphs along with reports consisting of EV parameters. The customers can also check CO₂ emissions and equivalent diesel savings achieved by their EV vehicles.

Value added service

Value-added services include other services where the customers can exchange and buy used trucks via Eicher Sure as well as locating nearby touch points such as dealers, workshops etc. The Knowledge Center offers useful information regarding the vehicle, maintenance, etc.

Marketplace

Explore Smart Solutions such as Vehicle Immobilizer, AIS-140, School Bus Solution, GPS telematics for Pre BSVI vehicles, Mining Solutions and Reefervan. The Marketplace also lets the customer utilize Eicher e-Shoppe for parts and accessories.

Conclusion

Recognizing the critical importance of Vehicle Uptime, Eicher Trucks and Buses became the first to introduce a 100% connected range of trucks and buses in India. This innovation is supported by an industry benchmark 24X7X365 Uptime Center and a network of Uptime Certified workshops. Currently, 275,000 Eicher Trucks and Buses are monitored 24X7X365 and are supported by nearly 1,000 service points and thousands of parts distribution outlets across the country.